The Level 1 NVQ in Customer Service provides a Foundation Level course and qualification for people whose work involves Customer Service as a substantial part of their job role, and who appreciate the importance of providing excellent customer service. For more information on Level 1 please click here
Customer Service Level 2
The units for this qualification have been assembled into five themes. Candidates are required to complete six units for this award: two from the first theme are mandatory and the other four are optional. Candidates must complete at least one optional unit from each subsequent theme. For more details on Level 2 please click here
Customer Service Level 3
The units for this qualification have been assembled into five themes. Candidates are required to complete eight units for this award: two from the first theme are mandatory and the other six are optional. Candidates must complete at least one optional unit from each subsequent theme. For more information on Level 3 please click here
iTQ - NVQ in Using IT - Levels 1, 2 & 3
This qualification is for anybody who uses a computer as part of his or her job. It recognises that employees have varying skills across IT user packages and allows candidates to take different levels to reflect their level of ability. For more information on ITQ please click here
